Privacy Policy

Witugo.com Privacy Policy

This Privacy Policy describes how Witugo.com (“we,” “us,” or “our”) collects, uses, and discloses your personal information when you use our website (www.witugo.com) and related services (collectively, the “Services”). We are committed to protecting your privacy and complying with the Nigerian Data Protection Regulation (NDPR) and other applicable data protection laws.

1. Information We Collect

We collect the following types of information:

Personal Information: This includes information that identifies you as an individual, such as:
- Name
- Email address
- Phone number
- Postal address
- Date of birth (if provided)
- Gender (if provided)
- Profile picture (if provided)
Account Information: If you create an account on Witugo.com, we collect your username, password, and other account details.
Payment Information: If you make purchases through our Services, we collect your payment card information (credit card number, expiration date, billing address) through our secure payment processor. Witugo.com itself does not directly store your full payment card information.
Usage Information: We collect information about how you use our Services, such as:
- Pages you visit
- Links you click
- Searches you conduct
- Products or services you view or purchase
- The time and date of your visits
- Your IP address
- Browser type
- Operating system
- Referring website

Device Information: We collect information about the device you use to access our Services, such as device model, operating system, and unique device identifiers.
Location Information: We may collect your location information if you enable location services on your device. You can control location sharing through your device settings.
Communication Information: We collect information you provide when you contact us, such as your name, email address, and the content of your communication.
Cookies and Similar Technologies: We use cookies, web beacons, and similar technologies to collect information about your browsing activity on Witugo.com. Please see our Cookie Policy below for more information.

2. How We Use Your Information

We use your information for the following purposes:

Provide and Improve Services: To operate, maintain, and improve our Services; to personalize your experience; to provide customer support; and to develop new features and functionalities.
Process Transactions: To process your orders and payments; to fulfill your requests; and to provide you with invoices and receipts.
Communicate with You: To respond to your inquiries; to provide you with updates and announcements about our Services; to send you marketing communications (with your consent); and to solicit your feedback.
Personalize Content and Advertising: To personalize the content and advertising you see on Witugo.com and other websites; to offer you products and services that may be of interest to you; and to measure the effectiveness of our advertising campaigns.
Detect and Prevent Fraud: To detect and prevent fraud, abuse, and other illegal activities; to protect our rights and the rights of our users.
Comply with Legal Obligations: To comply with applicable laws, regulations, and legal processes; to respond to lawful requests from government authorities.
Analytics and Research: To analyze trends, track user behavior, and conduct research to improve our Services.

We may share your information with the following categories of recipients:

Service Providers: We share information with third-party service providers who assist us in providing our Services, such as payment processors, hosting providers, email marketing platforms, analytics providers, and customer support providers. These providers are contractually obligated to protect your information and use it only for the purposes for which we disclose it to them.
Business Partners: We may share information with business partners who offer products or services that may be of interest to you. We will only do this with your consent.
Affiliates: We may share information with our affiliates, subsidiaries, and parent companies.
Legal Authorities: We may disclose information to legal authorities if required by law or legal process, such as in response to a court order or subpoena.
Other Users: If you use certain features of our Services, such as posting comments or reviews, your information may be visible to other users of Witugo.com.
Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the acquiring entity.
With Your Consent: We may share your information with third parties with your consent.

4. Your Rights

You have the following rights regarding your personal information:

Right to Access: You have the right to request access to your personal information that we hold.
Right to Rectification: You have the right to request that we correct any inaccurate or incomplete personal information we hold about you.
Right to Erasure (Right to be Forgotten): You have the right to request that we delete your personal information, subject to certain exceptions.
Right to Restriction of Processing: You have the right to request that we restrict the processing of your personal information in certain circumstances.
Right to Data Portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format and to transmit that information to another controller.
Right to Object: You have the right to object to the processing of your personal information in certain circumstances, such as for direct marketing purposes.
Right to Withdraw Consent: If we are processing your personal information based on your consent, you have the right to withdraw your consent at any time.
Right to Lodge a Complaint: You have the right to lodge a complaint with the relevant data protection authority in Nigeria if you believe that we have violated your data protection rights. The current authority is the Nigeria Data Protection Bureau (NDPB).

To exercise any of these rights, please contact us using our contact page. We will respond to your request within a reasonable timeframe and in accordance with applicable law.

5. Data Security

We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. These measures include:

Encryption: We use encryption to protect sensitive information during transmission.
Access Controls: We restrict access to your personal information to authorized personnel only.
Secure Storage: We store your personal information on secure servers that are protected by firewalls and other security measures.
Regular Security Audits: We conduct regular security audits to identify and address potential vulnerabilities.

However, no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee the absolute security of your personal information.

6. Data Retention

We will retain your personal information for as long as necessary to fulfill the purposes for which it was collected, or as required by law. When we no longer need your personal information, we will securely delete or anonymize it.

We use cookies and similar technologies to collect information about your browsing activity on Witugo.com. Cookies are small text files that are stored on your device when you visit a website. We use cookies for the following purposes:

Essential Cookies: These cookies are necessary for the operation of Witugo.com. They enable you to navigate the website and use its features.
Performance Cookies: These cookies collect information about how you use Witugo.com, such as which pages you visit and which links you click. This information helps us to improve the performance of our website.
Functionality Cookies: These cookies allow Witugo.com to remember your preferences, such as your language and location.
Targeting Cookies: These cookies are used to deliver advertisements that are relevant to your interests. They may also be used to track your browsing activity across different websites.

You can control cookies through your browser settings. Most browsers allow you to block or delete cookies. However, blocking or deleting cookies may affect your ability to use certain features of Witugo.com.

8. Children’s Privacy

Witugo.com is not directed to children under the age of 13 We do not knowingly collect personal information from children under this age. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us. We will take steps to delete the information as soon as possible.

9. Links to Other Websites

Witugo.com may contain links to other websites that are not owned or controlled by us. We are not responsible for the privacy practices of these websites. We encourage you to review the privacy policies of any websites you visit.

10. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. We will post any changes on Witugo.com and update the “Effective Date” at the top of this policy. We encourage you to review this Privacy Policy periodically. Your continued use of Witugo.com after any changes to this Privacy Policy constitutes your acceptance of the changes.

11. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us.